F.A.Q.

If you have an account with us, you can log in and view order status and tracking. If you checked out as a guest, you can contact us and we’d be happy to provide you an update.

Depending on the status of your order, we may not be able to cancel it. Please contact us immediately and we will help you the best we can. If we are unable to cancel  your order, we can always walk you through our return policy.

We are not set up for exchanges. Please contact us to get a return started. Then a new order can be placed for another size or item.

Once your order has been submitted successfully, the order goes almost immediately for processing. No changes can be made. Please contact us immediately to cancel the order. Otherwise we can start a return for the goods you didn't mean to order.

KIZEN comes out with a new collections each season. We keep our favorite basics so contact us and we'd be happy to look into it for you.

We gladly accept unworn, unwashed, unaltered, or unused merchandise in sellable condition with tags on for a full refund within ten day of purchase. We do not accept returns for bolster, mat bags or mat straps. Please choose these items carefully unless item is faulty. To see full policy click here

Please allow 2-4 days to process your returned merchandise after it has been received. We'll refund the price of the merchandise, excluding all shipping charges, upon receiving the return. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.

To ensure the safety of large orders we require a signature for domestic orders over $500. KIZEN is not responsible for lost or stolen packages.

All prices listed for each product on the website are exclusive of any shipping charges and /or insurance. We deliver your garments to you via Australia Post. International Postage - if you are a customer living outside Australia, we can still deliver your products to you. You will pay the overseas charges to us and then it will be your responsibility to pay any input duty or sales tax within your own country. We will not charge you Australian goods and services tax.

Yes we ship everywhere in the world and use DHL e-Commerce international shipments. Customs and additional fees may apply for international shipments. Please contact your local customs office for more information. For certain countries, we offer a Premium shipping method that includes prepayment of all customs and duties. With our premium shipping option, goods will be imported on behalf of the buyer. The buyer authorizes Kizen to import goods on his behalf and agrees that Kizen may delegate this obligation to a subcontractor (e.g. a customs broker). Taxes & duties will be paid in addition to the purchase price of the goods at checkout.